Returns & Refund Policy

Thank you for choosing TRM Woodcraft. Every piece we create is handcrafted from solid hardwood and made to order specifically for you. Because of the custom nature of our furniture, our return and refund policy is outlined below.

Made-to-Order Furniture
All TRM Woodcraft furniture is built to order based on the specifications approved by the customer. For this reason, orders cannot be returned or refunded due to change of mind once production has begun.

We encourage clients to carefully review all design details, dimensions, and finish selections before approving their order.

Damaged or Defective Items
If your furniture arrives with shipping damage or a manufacturing defect, please contact us immediately so we can resolve the issue.
Customers should notify us within 48 hours of delivery and provide photographs showing the damage or defect.

Resolution Process
Once a claim is received, TRM Woodcraft will review the issue and determine the appropriate solution. Depending on the situation, we may:

• Repair the furniture in your home
• Arrange for the piece to be returned for repair
• Replace the affected component or item
• Offer a refund if repair or replacement is not feasible

The resolution method will be determined at the discretion of TRM Woodcraft.

Shipping Damage
If your order is delivered via freight or white glove service, please inspect the furniture upon delivery.
If visible damage is present, it must be noted with the delivery carrier before signing the delivery paperwork. Failure to report shipping damage at the time of delivery may limit our ability to file a claim with the carrier.

Order Cancellations
Orders may be cancelled before production begins. Once a project has entered production, cancellations may not be possible due to the custom nature of the furniture.
Deposits for custom work may be non-refundable once materials have been purchased or production has started.

Warranty
TRM Woodcraft furniture is backed by our 10-Year Limited Warranty, covering defects in materials and craftsmanship under normal residential use.
For full warranty details, please visit our Warranty Policy page.

Cancellations
Orders may be cancelled before production begins — no delivery fee will be charged for orders cancelled prior to shipment. Once a project has entered production, cancellations may not be possible due to the custom nature of the furniture. A non-refundable 60% deposit will be collected when a custom or special order is placed. If you choose to cancel your order prior to delivery, your 60% deposit will not be refunded. Should you decide to cancel a return and keep the item after a credit or refund was issued, we will charge your credit card in the amount of the refund issued.

Pricing & Information Disclaimer
Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices are in U.S. dollars and are subject to applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.

Contact
If you have any questions regarding our return and refund policy, or if you need to report an issue with your order, please contact us.

TRM Woodcraft
Email: tyler@trmwoodcraft.com

Website: www.trmwoodcraft.com